Returns & Shipping - Melvin by Jess | Handmade Jewelry in The Carolinas


Shipping:
Due to the handmade nature of our designs all orders will be shipped within 2 business days of the time the order is placed. Orders under $100 will be shipped via USPS 2 day priority for a flat rate of $7. Free Shipping on orders over $100.
Special Circumstances:
If you are in the Charlotte area and need any item(s) last minute please email or call us at // shopmelvin@gmail.com | 704.792.8459
STUDIO ADDRESS:
Melvin by Jess
2764 Pleasant Rd Ste A #10811
Fort Mill, SC 29708
Return Policy:
If you are not fully satisfied with your purchase, you may return it within 14 business days for an exchange or store credit. Returns must be in original condition and unworn.  All custom orders are final sale and cannot be exchanged. Customers are responsible for any return shipping to the studio. We will ship out the exchange at no additional charge. Sales with discounts applied are final sale. 
We will happily fix anything that has been purchased after March 1st, 2017 for free. After 6 months, there will be a restringing fee. Please allow a week for your exchange or repair to be processed.
Please ship returns and repairs to:

Melvin by Jess
2764 Pleasant Rd Ste A #10811
Fort Mill, SC 29708

*In your package please include a note with your name and phone number

Jewelry Care:
Jewelry should be worn with the same amount of love with which it was created. To avoid tarnishing avoid contact with perfume, lotions, and water. Keep your beloved pieces stored safely in their pouch to preserve their longevity. If your tassel goes wild, simply cover it with a cotton cloth and iron on medium heat. It will be back to its old self in no time!